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Customer Service

Do you have a question? Contact our customer service and we will try to answer within 24 hours, 7 days a week

Monday - Friday: 8:00 AM - 8:00PM

Saturday - Sunday: 8:00 AM - 4:00 PM

✉️ info@MWave-boutique.com

MWave

MWave boutique offers premium everyday and statement accessories designed to elevate your style, boost your wellbeing, and support a healthy lifestyle. Explore our curated collection of high-quality fashion accessories, fitness gear, and innovative wellness gadgets crafted to help you look and feel your best.

Frequently asked questions

How can I return my order?

Not satisfied with your order? Please contact info@MWave-boutique.com

The expected delivery time has been exceeded. Where is my order?

In 99% of cases, orders are delivered within the expected delivery time. Unfortunately, an order may be delayed in the delivery process. You can check the status via email from our customer service. Please enter your order number and send the email from the same email address you placed the order with. Please contact us at: info@MWave-boutique.com

When can I expect my order?

We believe that you should not pay too much for a desired product, so we ship products directly from our supplier. This saves on shipping, storage and packaging costs, which allows us to offer products at a reasonable price. The time frame for processing orders is divided into parts: Processing time: The order is approved, quality checked and packed. All orders are sent to the distribution center for delivery within 48 hours of the order being placed.Delivery time: This refers to the time it takes to send the goods from the distribution center to the final destination.The delivery time is usually 8-16 business days.

Are you not satisfied with your order?

Please contact us at info@MWave-boutique.

Where can I find my Track & Trace code?

You can track your package using your 4- or 5-digit order number (#xxxxx) and your email address.

Click here to track your order.

The Track & Trace code does not provide any information, how is this possible?

Track & trace information is available from the moment your package arrives at the carrier. Please note that delays may occur and it may take slightly longer for the information to be forwarded to your order.

  • Free shipping

    Orders in Australia are always shipped free of charge and insured with track & trace the next day.

  • Money-back Guarantee

    We offer a 100% money-back guarantee within 30 days of receiving your order.

  • 1,000+ satisfied customers!

    MWave has over 1,000 satisfied customers and we are rated 4.6/5.